My Wellness Match: Privacy Policy
Last Updated: 1 May 2025
My Wellness Match ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy describes how we collect, use, disclose, and protect your personal information in accordance with GDPR and other applicable laws.
1. Information We Collect
We may collect the following types of personal information when you use our platform:
Name, email address, phone number, and mailing address
Account registration information and login details
Professional credentials and certifications (for practitioners)
Payment and billing information (only as needed to process transactions)
Communications sent through our platform
Automatically collected data (e.g., IP address, browser type, device identifiers, access times)
2. How We Use Your Information
We use your personal data to:
Provide and manage your access to the platform
Facilitate bookings, payments, and communications
Verify practitioners' qualifications
Personalise user experiences
Respond to inquiries and provide customer support
Send service updates and promotional messages (you may opt out at any time)
Comply with legal obligations
We currently use Jitsi Meet to conduct online sessions between clients and practitioners. Jitsi uses end-to-end encryption for 1:1 sessions and encryption in transit for group sessions. It does not store video or audio data.
Although Jitsi is not formally GDPR-certified as a data processor, we ensure GDPR compliance by:
We will notify users if we change our video conferencing provider and update this policy accordingly.
3. Sharing Your Information
We do not sell your data. We may share your information with:
Payment processors (e.g., PayPal, Stripe) to facilitate transactions
Service providers that assist with our operations (e.g., hosting, analytics, communication tools)
Legal authorities if required by law or necessary to protect our rights or the safety of users
4. Cookies and Tracking Technologies
Our website uses cookies to:
Improve user experience and platform functionality
Remember user preferences
Gather usage statistics
5. Data Retention and Deletion
We retain your data only for as long as necessary to provide our services or comply with legal requirements. Users may request data deletion at any time via their account settings or by emailing us at info@mywellnessmatch.com
6. Data Security
We use industry-standard encryption (SSL) and other security measures to protect your personal data. However, no online transmission is 100% secure, and we cannot guarantee absolute security.
7. Your Rights Under GDPR
If you are located in the EU/UK, you have the right to:
Access the data we hold about you
Correct inaccuracies in your data
Request deletion of your data
Restrict or object to processing
Data portability To exercise these rights, contact us at info@mywellnessmatch.com
8. Children’s Privacy
My Wellness Match is intended primarily for adult users (18+). However, certain practitioners may offer services specifically for children or teens (e.g., kids yoga, mindfulness for teens), provided they are appropriately qualified and have experience working with minors.
All bookings for users under 18 must be made by a parent or legal guardian.
We do not knowingly collect personal data from children under the age of 13. If we discover that we have collected data from a child under 13 without verified parental consent, we will delete it immediately. If you believe this may have occurred, please contact us at info@mywellnessmatch.com
9. Changes to This Policy
We may update this Privacy Policy from time to time. If changes are significant, we will notify users via email or platform notices. Continued use of the platform indicates acceptance of the revised policy.
10. Contact Us
For any questions or concerns regarding this policy, please contact us at:
My Wellness Match
Email: info@mywellnessmatch.com
