My Wellness Match: Terms and Conditions
Last Updated: 1 May 2025
Welcome to My Wellness Match, an online marketplace connecting clients with independent wellness practitioners, including but not limited to yoga teachers, meditation instructors, tai chi and qigong guides, wellness coaches, and breathwork facilitators.
By using our website, services, or engaging with practitioners listed on the platform, you agree to these Terms and Conditions. Please read them carefully.
1. Service Overview
My Wellness Match is a platform that facilitates the discovery, scheduling, messaging, video conferencing, and payment processing between users and independent wellness practitioners. Sessions may take place online through the platform or offline in person.
2. Independent Contractor Status
All practitioners listed on My Wellness Match are self-employed and operate independently. My Wellness Match does not employ, manage, supervise, or control practitioners in any way. While we do review and verify submitted certifications or credentials during the onboarding process, this does not constitute endorsement or ongoing monitoring. As such, the platform is not responsible or liable for the conduct, actions, omissions, qualifications, or services provided by any practitioner.
3. User Accounts
Users are responsible for maintaining the security of their account credentials. You agree not to share your account or password with others. You are fully responsible for any activity conducted under your account.
4. Booking, Payment, and Fees
All bookings and payments for services must be made through the My Wellness Match platform. Practitioners independently set their session prices and availability.
It is completely free for practitioners to sign up and list their services on the platform. There are no subscription, onboarding, or listing fees. Practitioners will only pay a commission on sessions that are actually booked and completed through the platform.
My Wellness Match generally retains a 20% commission from each transaction. In certain cases, a reduced or 0% commission may be offered for a set period as part of a promotional or launch agreement arranged in advance. Practitioners will receive the remaining percentage of the session fee. Payouts are made weekly via the selected payment method, provided the session has been completed and no disputes are pending. Please note that a small transaction fee may also apply depending on the chosen payout method.
It is also completely free for both practitioners and users to message each other on the platform. All communication must take place within the platform. Users and practitioners must not share personal contact information, including email addresses or phone numbers, for the purpose of arranging sessions outside the platform.
Practitioners agree not to circumvent the platform by arranging services or accepting payments from clients they were introduced to through My Wellness Match outside of the platform. We ask that users notify us immediately if a practitioner attempts to arrange a session or payment outside the platform. Please report this by emailing us at info@mywellnessmatch.com. Doing so constitutes a breach of these Terms and may result in account suspension or permanent removal.
Practitioners must also adhere to a code of conduct which includes maintaining professionalism, upholding inclusive and respectful communication, and offering only services within their trained specialisms. We reserve the right to remove or suspend practitioner accounts if we receive complaints, reports of unprofessional conduct, or if a practitioner consistently receives poor reviews.
5. Affiliate Program
My Wellness Match offers an affiliate referral program for both practitioners and students. Users may earn rewards or commissions for referring others to the platform through their unique referral link. Participation in the affiliate program is subject to additional terms and conditions, which may be updated from time to time. Abuse or manipulation of the affiliate system is grounds for removal from the program and possible suspension of your account.
6. Cancellations and Refunds
Clients may cancel a session with a minimum of 24 hours' notice to receive a full refund. Cancellations made within 24 hours of the scheduled session are non-refundable. Refunds are processed within 5–10 business days. In case of disputes, users should contact info@mywellnessmatch.com.
Practitioners are expected to provide a minimum of 24 hours' notice for any session cancellation. Frequent last-minute cancellations or no-shows by practitioners may result in warnings or suspension from the platform. If a practitioner needs to cancel within 24 hours due to an emergency, they must inform the client and the platform as soon as possible, and either reschedule the session promptly or issue a full refund. Emergencies should be communicated clearly and respectfully, and practitioners may be asked to provide context if such cancellations occur repeatedly.
7. Acceptable Use
By using My Wellness Match, you agree not to:
Provide false, misleading, or fraudulent information;
Harass, abuse, or harm other users or practitioners;
Attempt to circumvent platform fees by arranging services outside the platform;
Post or transmit offensive, defamatory, or unlawful content.
8. Disclaimer of Warranties and Limitation of Liability
My Wellness Match does not guarantee the effectiveness or outcome of any session or interaction. The platform provides no warranties as to the fitness, quality, or results of any practitioner’s service. To the fullest extent permitted by law, we disclaim any liability for damages resulting from interactions or sessions booked through the platform.
9. Intellectual Property
The My Wellness Match platform, including all design elements, logos, and original content, is protected under applicable copyright and intellectual property laws. Unauthorized use is prohibited.
10. Privacy
Your use of My Wellness Match is subject to our Privacy Policy, which explains how we collect, store, and use your information.
11. Online Sessions and Video Conferencing
All online sessions are currently conducted using Jitsi Meet, an open-source video conferencing tool that uses encryption to protect video and audio data during transmission. Jitsi does not store session content and does not require users to create an account.
While Jitsi provides a secure environment for online sessions, it is not formally certified under GDPR. We therefore do not record or store any video or audio content by default. If recording is ever required (for example, for supervision or personal review), this will only take place with your explicit written consent and with appropriate security measures in place.
We may upgrade our video conferencing provider in future to offer additional features, including session recording where appropriate.
12. Amendments
We reserve the right to update or modify these Terms at any time. Continued use of the platform after changes constitutes your acceptance of those updates.
13. Contact Information
For inquiries, feedback, or support: info@mywellnessmatch.com
By using My Wellness Match, you confirm that you have read, understood, and accepted these Terms and Conditions in full.
